✦Free Shipping on Orders Over $299✦100% Authentic Sealed Products✦Pullstorm TCG✦Fast & Secure Delivery
✦Free Shipping on Orders Over $299✦100% Authentic Sealed Products✦Pullstorm TCG✦Fast & Secure Delivery
Pullstorm TCG

Legal

Privacy Policy

Last updated: March 2026

1. Introduction

Pullstorm TCG ("we", "us", "our") operates the website at pullstormtcg.com.au. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us. By using our site, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Identity & Contact: Name, email address, phone number, and shipping/billing address provided when placing an order.
  • Payment Information: Payment details are processed securely by Stripe. We do not store your full card number, CVV, or banking credentials on our servers.
  • Order Information: Details of products purchased, order history, and transaction records.
  • Technical Data: IP address, browser type, device information, and cookies collected automatically when you browse our site.
  • Communications: Any messages, emails, or enquiries you send us.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and delivery.
  • Send order confirmations, shipping notifications, and customer support communications.
  • Respond to your enquiries and provide after-sales support.
  • Detect and prevent fraud or unauthorised transactions.
  • Improve our website, products, and services.
  • Send marketing communications if you have opted in (you can unsubscribe at any time).
  • Comply with legal obligations.

4. Third-Party Services

We use trusted third-party providers to operate our business. These providers may have access to your personal information only to perform specific tasks on our behalf:

  • Stripe: Secure payment processing. Subject to Stripe's own privacy policy.
  • PayPal: Alternative payment processing (where available). Subject to PayPal's privacy policy.
  • Afterpay: Buy now, pay later processing (where available). Subject to Afterpay's privacy policy.
  • Supabase: Database and authentication infrastructure for order and account management.
  • Shipping Carriers: Australia Post and other couriers who require your name and delivery address to complete delivery.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your cart, and analyse site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of the site such as the shopping cart.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. All payment data is encrypted via SSL/TLS. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for tax, legal, and accounting obligations. Order records are typically retained for a minimum of 7 years in accordance with Australian financial record-keeping requirements.

8. Your Rights

Under the Australian Privacy Act 1988 and applicable privacy principles, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data where we are not legally required to retain it.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, contact us at contact@pullstormtcg.com.au.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact us at:
contact@pullstormtcg.com.au